Frequently Asked Questions
What is my order status?
If you logged in or created an account during checkout, you can look up your order here: Purchase History. If you used guest checkout, please refer back to your email confirmation.
What payment methods do you accept?
We accept all major credit or debit cards with the Visa, MasterCard, and American Express logo. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
When will my credit card be charged?
Your credit card will not be charged until your product(s), including backordered or preordered items, are shipped. If your items are shipped separately you will be billed each time an item is shipped.
Important note on card charges:
- Pre-authorizations** on credit cards are based on the confirmation of your order
- Credit card charges are based on the shipment of your order
- Cash Debit card charges are based on the confirmation of your order
** A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days.
When will my order ship?
All online orders go through an internal review process and are typically released within 1-2 business days (not including standard U.S. holidays). To check on the status of your order, visit Account Overview and click on the Purchase History tab.
How will the charge show up on my credit card?
The charge will appear on your credit card as: "Marshall Electronics"
Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.
We will gladly credit sales tax for government institutions. Just email us a copy of your tax-exemption form to email@example.com with an address matching your order's billing or shipping address. Please include a copy of your receipt or your order number.
I need a copy of my invoice?
To view your invoice, Login and click on the Welcome link, look under Billing and click on Invoices. You can view and print all paid and open invoices.
Can I order without a credit card?
We only accept Credit Cards at this time, sorry for any inconvenience.
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
How do I enter a shipping address?
Upon ordering a shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
Should I put spaces or dashes in the Credit Card number?
No, Your card number should be entered in as a continuous string of numbers.
Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Webstore Support at (310) 333-0870, or firstname.lastname@example.org. Please provide the support team with any error message numbers you may have received, plus the order number from the shopping cart.
When will my pre-order ship?
Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped. As a reminder, your credit card will not be charged until your order has been shipped.
When will I be charged for my pre-order?
When paying with a credit card you will not be charged until the products has shipped. You will receive a confirmation email when your product shipped.
What is the return policy for Pre-order products?
Pre-Order products have a 30 day refund policy from the day the product ships.
Prices, specifications, availability and terms of offers may change without notice. We reserve the right to cancel your order, in whole or in part, if the price is not valid or posted in error at the time of your order submission. Marshall Electronics, Inc., is not responsible for typographical or illustrative errors.
Marshall Electronics, Inc., reserves the right to limit quantities of product per order, address and/or individual customer. Products sold by Marshall Electronics, Inc., from this website are not for immediate resale and any orders that do not comply with this limitation may be canceled.