Return Material Authorization (RMA) Policy, Procedure, & Technical Support

Thank you for your purchase of genuine Marshall Electronics, Inc., products. If you require technical support for setup and operation, or possible return authorization please contact Marshall returns & technical support at, or call: (310) 333-0870.

Once you have received your Marshall product, please take a moment to inspect the unit.

Our standard warranty covers first consumer of record and states that our product will, under normal use, be free from defects in workmanship and materials for a period of one, two or three years from the purchase date specific to product model. This warranty is extended to the first consumer only, and proof-of-purchase and/or serial number is necessary to start the warranty process. If there is no proof-of-purchase and/or serial number provided with a warranty claim, Marshall reserves the right not to honor the warranty set forth above. Therefore, labor and parts would be charged to the consumer. To get detailed warranty information on Marshall products please contact us.

Returns and Restocking Fee Policy

If product is returned and found not to be defective, or is shipped by some other error not found to be caused by Marshall Electronics, Inc., Marshall may charge a restocking fee.

  1. 1 - 30 days from date of purchase: No restocking fee if the product is returned in unused condition in its original packaging.
  2. 31 - 90 days from date of purchase: 15% restocking fee if the product is returned in unused condition in its original packaging.
  3. No product will be accepted for return after 90 days unless approved by MEI Director of Operations and Administration.

DO NOT RETURN ANY PRODUCT TO MARSHALL ELECTRONICS WITHOUT AN RMA#. Any item received with no reference to an RMA# cannot be received, or tracked successfully, and may be subject to receipt rejection and returned to you.

RMA Request

Required Fields *

Return Item 1

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Return Item 5